Privacy Policy for Zainab Therapy
Effective Date: 20 April 2025
At Zainab Therapy, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website and services. Zainab Therapy is committed to upholding the highest standards of confidentiality and data protection in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and adhering to the ethical guidelines of the British Association for Counselling and Psychotherapy (BACP).
1. Who We Are
Zainab Therapy is a professional counselling service provided by Zainab Riaz, an accredited member of the BACP.
Our website address is: www.zainabtherapy.com
You can contact us at: www.zainantherapy.com/contact-us
2. What Information We Collect
We may collect and process the following information:
a. Personal Identification Information:
- Name
- Email address
- Phone number (if provided)
- Any information you voluntarily provide on a client assessment form when contacting us or booking a session.
b. Booking Data:
When you schedule an appointment through Calendly, we receive information such as your name, email address, phone number and appointment time.
c. Website Usage Data:
We may collect anonymised data on how you use our website (e.g., IP address, browser type, pages visited) to improve user experience and maintain site performance and security.
3. How We Use Your Information
We use your information to:
- Respond to your inquiries
- Provide counselling services
- Schedule and manage appointments through Calendly
- Send reminders or communications related to your sessions
- Maintain client records in accordance with BACP and legal standards
- Improve our website and service offerings
We do not use your information for marketing purposes without your explicit consent.
4. Use of Calendly
We use Calendly to manage our booking system. When you book a session, Calendly collects your name and email address. Calendly processes this data in accordance with its own privacy policy, which you can view here.
5. Legal Basis for Processing Your Data
We process your personal data under the following legal bases:
- Consent – when you voluntarily provide information or book a session
- Contractual necessity – to deliver our counselling services
- Legal obligation – for record-keeping and safeguarding purposes
- Legitimate interests – to manage and improve our service
6. How We Store Your Data
All personal data is stored securely and only accessible by Zainab Therapy. Digital records are encrypted and stored in password-protected systems. We retain client data for a minimum of 7 years in line with BACP guidance and legal requirements, after which it will be securely destroyed.
7. Sharing of Data
We do not share your personal data with third parties, except:
- With your explicit consent
- Where required by law or safeguarding concerns
- With our booking provider, Calendly, to facilitate appointments
8. Your Data Protection Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal limitations)
- Object to or restrict certain types of data processing
- Withdraw your consent at any time (where applicable)
To exercise any of these rights, please contact us at: info@zainabtherapy.com
9. Cookies
Our website may use cookies for functionality and analytics. You will be informed of this and given the option to manage cookie preferences when you visit the site.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact
If you have any questions or concerns about this policy or how your data is handled, please contact:
Zainab Therapy
Email: info@zainabtherapy.com
Website: www.zainabtherapy.com
If you are not satisfied with how your data is handled, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://www.ico.org.uk